.Insurance coverage agents are using artificial intelligence, yet what resources specifically?Lisa Gobber, Nationwide's P&C director of purchases, spoke with Digital Insurance policy about exactly how insurance policy agents are actually communicating with various artificial intelligence innovations. " They're thinking of which of their companies are actually investing in not merely the modern technology however the expertise control and instruction support. They typically aim to spots like the provider that they use for their company management unit or even their customer connection management system," Gobber said. "They're trying to find one thing cohesive or even complementary coming from a training pathway and a selection point of view." Digital Insurance policy reached out via email to insurance coverage solutions and companies to figure out what artificial intelligence tools they're utilizing. The written responses have been actually gently edited for quality..